Support Center

Upon completion of your items construction an automatic email is immediately sent to your email address. This email contains a tracking number and the confir...

If your item breaks for any reason and you are no longer covered by our warranty, you can always email our customer service team and request for a repair ser...

Yes! You have two options. 

On items that apply you can always pick from the following plating styles: Silver Plated metal, Gold Plated metal, Sterling Silver and 14k Gold over Sterli...

  Chain sizes run from 14’’- 16’’- 18’’- 20’’ These chains can be either split chains or pendant Style. Their shape and threaded design can be: Roll...

There are a few types of chain that can be selected / upgraded on your order if available: -Link Chain (Standard Chain) -Longer Lasting Heavier Roll...

To get in touch with Monogram hub’s customer service team you can always email at cs@monogramhub.com or you may leave us a voice mail at 1-866-788-4469. ...

Here’s how to order with initials. As opposed to the traditional style commonly used in America for creating initials, the 3 boxes will execute what’s writte...

The stile number is the summarized item identification number, commonly located to the right of the picture.

If your item is missing personalization your order will be placed automatically on hold. At this point all you need to do is simply email our customer servic...