Quick solutions , re-defined with you in mind !!!

How do I know when my item has finally shipped?
Upon completion of your items construction an automatic email is immediately sent to your email address. This email contains a tracking number and the confir...
Fri, 11 Mar, 2016 at 11:25 AM
My item Broke, is there a way you can help me fix it?
If your item breaks for any reason and you are no longer covered by our warranty, you can always email our customer service team and request for a repair ser...
Fri, 11 Mar, 2016 at 11:29 AM
Can I expedite my order?
Yes! You have two options. 
Thu, 1 Aug, 2019 at 3:35 PM
What are the different types of plating methods that you support?
On items that apply you can always pick from the following plating styles: Silver Plated metal, Gold Plated metal, Sterling Silver and 14k Gold over Sterli...
Thu, 1 Aug, 2019 at 10:35 AM
What Chain sizes do you currently support?
  Chain sizes run from 14’’- 16’’- 18’’- 20’’ These chains can be either split chains or pendant Style. Their shape and threaded design can be: Roll...
Thu, 1 Aug, 2019 at 10:38 AM
What Chain types do you carry?
There are a few types of chain that can be selected / upgraded on your order if available: -Link Chain (Standard Chain) -Longer Lasting Heavier Roll...
Thu, 1 Aug, 2019 at 3:36 PM
Is there a direct phone number for me to call customer service?
To get in touch with Monogram hub’s customer service team you can always email at or you may leave us a voice mail at 1-866-788-4469. ...
Thu, 1 Aug, 2019 at 10:40 AM
How do i order pendants with initials?
Here’s how to order with initials. As opposed to the traditional style commonly used in America for creating initials, the 3 boxes will execute what’s writte...
Thu, 11 Jun, 2015 at 2:44 PM
What is the Style number of my item?
The stile number is the summarized item identification number, commonly located to the right of the picture.
Thu, 11 Jun, 2015 at 2:45 PM
I forgot to enter the personalization for my item, how can I fix this?
If your item is missing personalization your order will be placed automatically on hold. At this point all you need to do is simply email our customer servic...
Thu, 11 Jun, 2015 at 2:46 PM